Privacy Policy

Overview

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, who it may be shared with, and how it is protected.

1. What information we collect

When you contact Nikari, submit an enquiry, or use an approved enquiry pathway, we may collect personal information such as:

• first name and last name;
• email address;
• phone number;
• buyer type, such as first home buyer, investor, upgrader, or downsizer;
• finance status, such as pre-approved, in progress, or yet to be arranged;
• the property, package, location, or opportunity you enquire about;
• any message or notes you voluntarily provide.

Enquiries may be submitted through the secure tracked forms on this site (buyer, seller, agent partner, broker partner, and seller appraisal pathways), by phone, or by email for general contact. We may update this policy if we add or change enquiry pathways.

We may also collect limited non-identifying technical information, such as browser type, device information, pages visited, and general platform performance information. This information is used to help maintain and improve the website and is not intended to identify you personally.

2. Why we collect your information

We may collect and use personal information for purposes including:

• responding to your property enquiry;
• helping match you with suitable property opportunities;
• facilitating communication between you and a Nikari real estate representative;
• connecting you with relevant builder partners where you have expressed interest in a house-and-land package, townhouse, or property opportunity;
• coordinating finance referral services where you have requested or expressed interest in finance assistance;
• maintaining internal records of enquiry activity and buyer interest;
• supporting compliance with applicable real estate agency obligations.

We will only use your personal information for the purposes described in this policy, or for a related purpose that you would reasonably expect.

3. Who we may share your information with

Your personal information may be shared with selected parties where reasonably necessary to provide our services or respond to your enquiry. These may include:

• the applicable Oxbridge licensed entity or another appropriately licensed entity responsible for the relevant transaction, where access to enquiry or transaction records is required for agency compliance, supervision, or oversight;
• builder partners, project marketers, land developers, or other supply partners, where reasonably necessary to respond to your enquiry or match you to a relevant opportunity;
• partner listing agents, buyers' agents, brokers, or other channel representatives, where reasonably necessary for that enquiry or an agreed referral;
• finance referral partners, where you have requested or expressed interest in finance assistance from a licensed mortgage broker or finance partner;
• technology providers that support the operation, hosting, security, or administration of the platform.

When we share enquiry details with a relevant partner for the purpose of responding, matching, or routing that enquiry, Nikari may receive a fee, referral payment, or commission in connection with that introduction or related services.

We do not sell, rent, or trade your personal information to third parties for unrelated marketing or commercial purposes. Reuse of an enquiry across unrelated property categories (for example, established-home interest later reused for house-and-land matching) is not authorised by this notice alone and will only occur if a further lawful basis is documented.

Where third-party technology providers are used, access to information is limited to what is reasonably necessary for platform operation, support, security, or compliance.

4. How we store and protect your information

Personal information may be stored using secure cloud-based systems and database infrastructure.

Where cloud-based database infrastructure is used, access should be restricted to authorised personnel only and governed by appropriate access controls.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include:

• role-based access controls;
• secure transmission using HTTPS;
• limited access for authorised users;
• row-level security or equivalent access-control policies where database systems are used;
• operational controls designed to prevent unauthorised disclosure.

No method of data transmission or storage is completely secure. If you believe your information has been compromised, please contact us using the details below.

5. Your rights: access and correction

Under the Australian Privacy Principles, you may request access to personal information we hold about you and may request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, contact us in writing using the privacy contact details below.

We will respond to your request within a reasonable period and aim to respond within 30 days. In some circumstances, we may not be able to provide access, for example where doing so would unreasonably affect another person's privacy or where another legal exception applies. If access is refused, we will explain the reason where appropriate.

We do not charge a fee for making an access request, but may charge a reasonable fee for the cost of providing access where permitted by law.

6. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information in a way that does not comply with this Privacy Policy, you may contact us in writing using the details below.

We will acknowledge your complaint within a reasonable time and aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The effective date at the top of this page will be updated when changes are made.

We encourage you to review this policy periodically. Continued use of the website or platform after a policy update may indicate acceptance of the revised policy.